RD ACADEMY FAQ’s & TERMS

This page outlines how RD Academy memberships operate so families can make an informed decision before applying.

Our goal is to provide a consistent, high-quality learning environment while being fair and transparent with all families.

  • How does billing work?
    RD Academy operates on a term / Quaterly subscription model, billed automatically.

    Is there a minimum commitment?
    Yes. Memberships operate in 10-week blocks (1 term).
    All new memberships commit to a minimum of one full block.

    Can we cancel anytime?
    Cancellations require 14 days’ notice before the end of a learning block.
    This allows us to manage group sizes and staffing responsibly.

  • What if my child misses a session?
    Memberships are not attendance-based, and missed sessions are not refunded.

    Where possible, we may offer a make-up session at another RD Academy location, subject to:

    • Capacity

    • Age suitability

    • Program structure

    Make-up sessions are not guaranteed and cannot be carried forward to future blocks.

  • What happens if a session is cancelled due to bad weather?
    If a session is cancelled by RD Academy due to weather or facility issues, we will:

    • Offer a make-up session, or

    • Provide an alternative session where appropriate

    Weather-related cancellations initiated by RD Academy will be accommodated.

  • What if my child is injured or unwell?
    We allow one medical pause per calendar year, for up to 4 weeks, with notice.

    Medical pauses must be communicated in advance where possible and are intended for:

    • Injury

    • Illness

    • Recovery periods

  • Are tournaments included?
    Tournament participation is optional and selected separately.

    • Local tournaments typically incur an additional fee.

    • National tournaments include additional travel and accommodation costs.

    These are communicated clearly before commitment.

  • RD Academy is not a casual drop-in program.
    However, we do offer casual drop-in sessions that can be purchased separately and are not part of the membership.

    We expect players to:

    • Attend consistently

    • Respect the learning environment

    • Engage positively with teammates and coaches

    We reserve the right to review membership suitability if expectations are not met.

    • An RD Academy kit is required and provided through a separate on-boarding fee.
      Details are shared after acceptance.

    • You are required to purchase an away kit if you are selected and choose to participate in tournaments representing RD Academy. These will be made available on the store for purchase.

  • If you’re unsure whether RD Academy is the right fit, we encourage you to reach out before applying.